FAQ

Where do you ship?

Nextria offers free worldwide shipping, including Australia. Free shipping refers to the shipping charge from Nextria; import taxes, duties or customs/carrier clearance charges may still apply where legally required.

How long does order processing take?

Orders are prepared for dispatch within 1–3 business days.

How long does delivery take?

Delivery times vary by destination, carrier, customs processing and local conditions. The current estimate for your order is shown at checkout where available and may also appear in your order confirmation or tracking updates. You can also review our Shipping Policy.

How do I track my order?

Every order includes tracking. We send the tracking information to the email address provided with the order after dispatch. Carrier updates can take some time to appear after the tracking number is issued.

Can I change my delivery address after ordering?

Contact us as soon as possible at contact@shopnextria.com with your order number and the correct address. We will try to help before dispatch, but an address change cannot be guaranteed once fulfilment has begun.

What is your returns policy?

Unless an exception applies, you may request a voluntary change-of-mind return within 30 days after delivery. Items must meet the conditions set out in our Refund & Return Policy. Mandatory consumer rights continue to apply independently of this voluntary policy.

What if my item is damaged, defective, incorrect or not as described?

Contact us as soon as reasonably possible at contact@shopnextria.com with your order number and enough information for us to assess the issue. Photos may help us resolve the matter more quickly where appropriate. This request does not remove any statutory consumer right.

How long does a refund take?

Once a refund is approved, it is issued to the original payment method unless applicable law requires another remedy or we agree otherwise. Bank, card network and payment-provider processing times vary.

What rights do Australian customers have?

For sales to Australian consumers, applicable consumer guarantees under the Australian Consumer Law cannot be excluded by our store policies. Depending on the circumstances, a failure to meet a consumer guarantee may entitle you to a repair, replacement, refund or another remedy required by law.

What payment methods do you accept?

Available payment methods are shown at checkout and can vary by location, device and payment-provider availability.

What currency will I pay in?

Prices may be displayed in different currencies depending on your market or selected currency. The checkout shows the transaction amount and currency before you complete your purchase.

How are payments handled?

Payments are processed through Shopify and authorised payment providers. Payment information is handled according to the security and privacy practices that apply to those services. See our Privacy Policy for more information.

How do you select the products you sell?

We focus on whether a product serves a clear purpose, whether its materials, construction and specifications are appropriate for that purpose, and whether the supplier provides enough information for us to assess the product responsibly. We also review product information, supplier performance and customer feedback as the catalogue develops.

What if a product arrives below standard?

If an item arrives damaged, defective, incorrect or materially different from its description, contact us at contact@shopnextria.com. We will assess the issue and provide any remedy required under applicable consumer law.

How should products be used?

Use products only for their intended lawful purpose and follow all instructions, warnings, age requirements and safety information supplied with the product. If safety information is missing or you are unsure whether an item is suitable for you, do not use it and contact us first.

How do I contact Nextria?

Email us at contact@shopnextria.com. We aim to reply within 24 hours, Monday to Friday. If your message concerns an existing order, include your order number where possible.

I haven't received an order confirmation email — what should I do?

Check your spam or junk folder first. If the confirmation is still missing, contact us with your name and approximate order date so we can investigate.

Can I cancel or change my order?

Contact us as soon as possible with your order number. We will try to assist if fulfilment has not begun, but changes or cancellation cannot be guaranteed once an order has entered fulfilment.