Our Refund and Return Policy
Nextria Refund and Return Policy
Last updated: July 13, 2026
At Nextria, we want to ensure you are fully equipped and satisfied with your gear. We offer a 30-day return policy. This means you have 30 days after physically receiving your item to request a return.
To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, completely unaltered, with all original tags attached, and inside its original, undamaged retail packaging. You will also need to provide the receipt, invoice, or official proof of purchase.
1. How to Initiate a Return
To start a return, you must first contact us at contact.nextria@gmail.com.
• Authorized Returns Only: Items sent back to us without first requesting and receiving a formal return approval will not be accepted, processed, or refunded. Nextria is not responsible for items returned without prior authorization.
• International Return Address: Approved returns originating from Canada must be securely shipped to our primary warehouse facility in Ireland:
Nextria Returns Dept.
Moneyguyneen, Kinnitty
County Offaly, R42 XT57
Ireland
2. Return Shipping Costs & Customs Responsibilities
For customers shipping return items back to Ireland from Canada, the following financial and logistics rules apply:
• Customer Bears Shipping Costs: For all standard returns or change-of-mind purchases, the customer is solely responsible for paying all return shipping costs. Initial shipping fees paid at the time of purchase are non-refundable.
• Customs Declarations ("Returned Goods"): When sending a package back to Ireland from Canada, you must clearly mark the package and customs documentation as "RETURNED GOODS - NO COMMERCIAL VALUE". If a return incurs import duties, taxes, or brokerage fees due to incorrect customs declarations by the sender, these charges will be deducted from your final refund amount.
• Tracking & Insurance Mandatory: Because outdoor and survival gear can be high-value, you must use a trackable carrier service (such as Canada Post tracked international shipping, FedEx, or UPS) and purchase shipping insurance. We do not guarantee, nor are we liable for, items lost, delayed, or damaged by transit carriers during return shipping.
3. Inspection & Diminished Value Clause
Upon receiving your return at our Irish facility, our team will thoroughly inspect the item to verify its condition. If an item is returned with signs of use, missing components, or damaged original packaging beyond what is reasonably necessary to inspect the item, Nextria reserves the right to reduce your refund amount to reflect the diminished value or deny the return entirely.
4. Non-Returnable Items & Exceptions
Certain types of goods cannot be returned under any circumstances due to safety, hygiene, or logistical constraints. We do not accept returns on:
• Perishable goods: MREs, survival food rations, water rations, or items with expiration dates.
• Hazardous materials: Flammable liquids, gases, fire-starters, flares, matches, or items containing specific lithium batteries.
• Custom products: Special orders, personalized gear, or items modified at your request.
• Sale items & Gift Cards: Unfortunately, we cannot accept returns or issue refunds for items purchased on sale, clearance, or via gift cards.
5. Damages, Defects, and Incorrect Items
Please inspect your order immediately upon delivery. If an item is defective, damaged in transit, or if you receive the wrong item, you must contact us within 48 hours of receipt at contact.nextria@gmail.com.
Please provide your order number and clear photographic or video proof of the defect or damage. If a product is verified as genuinely faulty or incorrect, Nextria will arrange for a replacement or a full refund, and we will cover or reimburse reasonable return shipping costs.
6. Exchanges
The fastest and most efficient way to get the gear you need is to return the item you currently have. Once your return is accepted and processed, you can make a separate purchase for the new item on our storefront.
7. Refunds
We will notify you via email once we have received and fully inspected your returned item to let you know if the refund is approved or denied.
If approved, you will be automatically refunded in Canadian Dollars (CAD) via Shopify Payments onto your original payment method within 10 business days. Please note that your Canadian financial institution or credit card issuer can take additional processing time to post the transaction to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us immediately at contact.nextria@gmail.com.