Refund & Return Policy
Refund & Return Policy
Last updated: 7 September 2026
We want our returns process to be clear and fair. This policy explains our voluntary return arrangements and does not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable consumer law.
1. Your statutory rights
Nothing in this policy limits rights you may have under the consumer laws that apply to your purchase.
For customers in Australia: goods sold to Australian consumers come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or other remedy depending on the circumstances and as required by law. These rights apply independently of our voluntary 30-day change-of-mind policy, including where an item was purchased on sale.
2. 30-day change-of-mind returns
Unless an exception below applies, you may request a voluntary change-of-mind return within 30 days after delivery.
To qualify, the item must be unused, in the same condition in which it was received, and returned with its original packaging and any included accessories or documentation. We may ask for your order number or other proof of purchase.
To start a return, contact contact@shopnextria.com. Please wait for return instructions before sending an item. The return destination may depend on the order and fulfilment location.
3. Faulty, damaged, incorrect or not-as-described items
If an item arrives damaged, defective, incorrect or materially different from its description, contact us as soon as reasonably possible at contact@shopnextria.com with your order number and enough information for us to assess the issue. Photos may help us resolve the matter more quickly where appropriate.
A request to contact us promptly is intended to help us investigate and does not remove any statutory consumer right merely because a particular voluntary-policy timeframe has passed.
4. Return shipping costs
For a voluntary change-of-mind return, return shipping and any non-refundable carrier charges are normally the customer's responsibility unless we agree otherwise.
Where a return is required because goods fail to meet a statutory guarantee or because we sent the wrong item, we will provide or reimburse reasonable return costs to the extent required by applicable law.
5. Items excluded from voluntary change-of-mind returns
Some items may be excluded from voluntary change-of-mind returns where this is reasonable because of hygiene, customisation, safety, legal or transport restrictions. Gift cards and personalised items may also be excluded where permitted by law.
Sale or clearance items may be excluded from voluntary change-of-mind returns if that condition was disclosed at the time of purchase. This does not affect statutory rights for faulty, defective, unsafe, misdescribed or otherwise non-compliant goods.
6. Refunds
Once an approved return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method unless applicable law requires another remedy or we agree otherwise.
Bank, card network and payment-provider processing times vary. The currency and settlement method of a refund may follow the original transaction and the rules of the payment provider.
7. Exchanges
Where an exchange is available, contact us first so we can confirm the appropriate process. Where consumer law gives you a right to choose a replacement or another remedy, those statutory rights take priority.
8. Mandatory local rights
If the law in your country or region provides mandatory cancellation, withdrawal, refund or consumer-guarantee rights that are more favourable than this voluntary policy, those mandatory rights continue to apply.
9. Contact
Email: contact@shopnextria.com
Business address: Moneyguyneen, Kinnitty, County Offaly, R42 XT57, Ireland.